All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. Please keep this in mind when selecting your shipping method.
Please note that due to package dimension restrictions, all bulk orders (10 yards or more of a single product) with USPS as a their shipping method will be folded, not rolled.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
LOST / STOLEN PACKAGES
If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tacking number, ship date, and last known location.
Lace USA willNOTcontact any parcel service on your behalf. When the package leaves our facility the customer assumes all responsibility for the package.
Lace USA isNOTresponsible for the refund or reship of any packages due to the following circumstances:
Held or returned shipments due to incorrect address or undeliverable.
Delayed or late delivery for expediated shipping.
Shipments lost at any point in the parcel process.
Shipments stolen at any point in the parcel process.
If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox.
INTERNATIONAL SHIPMENTS
We offer International shipping via UPS Worldwide. Customs fees or duties are not included in the final sales price and are the sole responsibility of the customer at delivery.
***We strive to make our colors as accurate as possible, but due to the light and screen setting difference, the item's color may be slightly different from the pictures.***
***Note: If different products have the same color name that does not mean they are the same exact color. Also don’t mistake the color name to be what you may think that color should be. Example, just because a color may have the name champagne, does not mean it will necessarily look like what most people would consider to be a champagne color.***
*** All Yardage products are sold by the yard ( except where noted otherwise) and cut to order in one continuous piece. For example, if you order 5 yards, you will receive one uncut 5 yard piece (up to 10 -30 yards depending on the item roll size)***
