All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. Please keep this in mind when selecting your shipping method.
Please note that due to package dimension restrictions, all bulk orders (10 yards or more of a single product) with USPS as a their shipping method will be folded, not rolled.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
LOST / STOLEN PACKAGES
If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tacking number, ship date, and last known location.
Lace USA will NOT contact any parcel service on your behalf. When the package leaves our facility the customer assumes all responsibility for the package.
Lace USA is NOT responsible for the refund or reship of any packages due to the following circumstances:
- Held or returned shipments due to incorrect address or undeliverable.
- Delayed or late delivery for expediated shipping.
- Shipments lost at any point in the parcel process.
- Shipments stolen at any point in the parcel process.
If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox.
We offer International shipping via UPS Worldwide. Customs fees or duties are not included in the final sales price and are the sole responsibility of the customer at delivery.